Contact & Business Information
Dedicated Rest & Relaxation Support
Our sleep support concierge team is committed to resolving your inquiries with calm precision and attentive care. Whether you have ergonomic questions regarding our sensory sleep accessories, require guidance curating your nighttime relaxation suite, or need assistance tracking an order, we stand ready to assist.
Common Inquiries & Answers
📦 Where is my tracking number?
Tracking details are automatically emailed within 24–72 hours after your order dispatches from our fulfillment hub.
🌙 How does the sleep trial work?
Eligible andatuly™ products are backed by a 30-day in-home sleep trial. See our Return Policy for details.
✏️ Can I modify my shipping address?
Address changes can be handled if requested within 12 hours of order placement by emailing our support desk.
Rapid Operational Response
Our sleep care specialists actively review and answer incoming correspondence during scheduled hours (Monday–Friday, 9:00 AM – 6:00 PM EST), maintaining a standard resolution timeframe within 24 to 48 business hours.
Direct Email
Continuous intake for sleep accessory guidance, warranty, and order inquiries.
Voice & Text
Direct telephone line and mobile SMS access for urgent order adjustments.
Order Tracking
Expedited tracking lookups with submitted purchase order numbers.
Accelerating your shipment and order support
If your inquiry relates to an existing order, please incorporate your Order Confirmation Code (e.g., #AD-XXXX) along with the checkout email address directly inside your initial correspondence.
Providing these records permits our logistics coordinators to locate parcel manifests across our carrier network instantly, significantly minimizing back-and-forth communication.
Elevating your nightly sanctuary
Thank you for choosing ANDATULY™ to engineer your nocturnal rest. Every bedding accessory and sensory relaxation piece we build is crafted for lasting comfort, gentle ergonomics, and serene daily restoration. We look forward to connecting with you.