Shipping & Delivery Policy
At ANDATULY™, we design precision sleep accessories and sensory relaxation gear crafted to transform your nightly routine. This policy details how your bedroom sanctuary hardware is inspected, dispatched, and delivered safely to your home.
Business Information
Direct-From-Atelier Precision Delivery
To eliminate traditional luxury wholesale markups and lengthy intermediary storage, our ergonomic sleep pillows, sensory eye masks, and relaxation accessories route directly from our specialized production lines and centralized fulfillment facilities. This streamlined model guarantees pristine material integrity while delivering master-suite bedding at honest direct-to-consumer value.
1. Order Processing & Fulfillment
Every order undergoes meticulous multi-point inspection, moisture barrier sealing, and protective packaging prior to dispatch:
- Standard Processing: Please allow 2–4 business days for order verification, quality assurance calibration, and protective boxed packaging prior to carrier hand-off.
- Peak Periods: Processing intervals may extend up to 5 business days during promotional launches, holiday volume, or limited-run collection releases.
- Standard Shipping Rate: We provide flat-rate standard insured delivery at $5.99 globally (with complimentary shipping available on qualifying promotional orders).
2. Estimated Transit Timelines
Transit windows commence once the parcel scan is logged by the primary freight courier:
| Destination Region | Estimated Transit Window | Carrier Partners |
|---|---|---|
| United States | 10 – 15 Business Days | USPS / UPS / Local Freight Networks |
| Canada, UK & Australia | 11 – 16 Business Days | Canada Post / Royal Mail / Australia Post |
| Europe & Rest of World | 14 – 20 Business Days | National Postal Services & Regional Couriers (DHL / Colissimo) |
*Please note: Transit timelines reflect standard logistical estimates and may be subject to regional weather events, holiday sorting backlogs, or customs inspections.
3. Parcel Tracking & Milestone Notifications
As soon as your sleep accessory parcel leaves our fulfillment depot, an automated dispatch notification featuring your private tracking link will be sent to your checkout email.
- Initial tracking milestones generally require 24–72 hours to synchronize across carrier tracking databases following label creation.
- If tracking displays an intermediate sorting interval, your parcel remains securely on schedule between international transit nodes.
4. Customs, Duties & Import Clearance
Cross-border orders are dispatched under DDU (Delivered Duty Unpaid) conventions:
- Any statutory duties, assessment fees, or regional value-added taxes imposed by destination border agencies remain the responsibility of the recipient.
- Individual residential sleep accessory consignments routinely fall beneath national clearance thresholds, though regional mandates govern final entry.
5. Address Updates & Routing Corrections
Our fulfillment queue operates on an automated schedule. If you must correct a destination address or amend suite components, contact us at service@andatuly.com within 12 hours of placement. Once a package is palletized and booked with the linehaul carrier, routing adjustments cannot be intercepted.
6. Transit Protection Guarantee
📦 Damaged on Arrival
If your package sustains physical handling damage during transit, email exterior photos and hardware details to our concierge within 72 hours of delivery for an immediate expedited replacement.
📍 Lost in Transit
If the designated carrier formally confirms a package as lost, or if tracking reflects zero network updates exceeding 30 business days, we will dispatch a complimentary replacement unit immediately.